An unhealthy error occurs after office online server is used for a period of time

Danni 0 Reputation points
2024-04-17T10:04:46.32+00:00

Hello Recently we have been having some problems with sharepoint

sharepoint Online Document editing error could not find the desired file

Displayed when I check the oos service status，web apps machine shows that unhealthy wac is running error inside to see this online has not been found what reason

But I rebooted wacsm and it worked after a while

It occurs about once every other month. The following is the log information when the error is reported. I hope to get your guidance to find the problem.

main error log information

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
2,222 questions
Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
586 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,653 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,007 questions
SharePoint Development
SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
2,673 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. AllenXu-MSFT 16,091 Reputation points Microsoft Vendor
    2024-04-18T06:38:55.5933333+00:00

    Hi @Danni,

    This article Office Web Apps Server 2013 - machines are always reported as Unhealthy explained the possible reasons for unhealthy OOS. Please take a reference to it.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.