Account Locked an NO SUPPORT

Question

What is one to do when support ticket threads are met with complete radio silence for weeks?

My research team has clinical trial data locked up in Azure blob storage, but the account is locked, with all resources invisible.

There is a support ticket, but no one is responding to it. I am taken in circles of FAQs and support documentation when trying to open a new support request.

I call the phone support line and the agent says there is a problem with their lines where they can only hear static on the other end. Seriously, what kind of place is this? Is this really the level of reliability and support I should expect for $400/month of a single container instance service? I never have such headache with digital ocean or AWS.

STOP FORWARDING ME TO DOCS AND HELP ME PLEASE

Answer 1

@John Gray Can you please share a bit more about your scenario?

What kind of lock do you have on your Azure blob storage account? Did you apply the lock by mistake and want to delete it?

In the context of Azure Storage accounts, there are two types of Azure Resource Manager resource locks that you can apply to prevent accidental or malicious actions:

1. CannotDelete Lock: This lock prevents users from deleting a storage account. However, it permits reading and modifying the storage account’s configuration.
2. ReadOnly Lock: A ReadOnly lock provides more stringent protection. It prevents users from both deleting the storage account and modifying its configuration. However, it still allows reading the configuration details.

Additional Reading:
-This also includes steps to delete a lock on a resource: https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/lock-resources?tabs=json

-https://learn.microsoft.com/en-us/azure/storage/common/lock-account-resource?tabs=portal

Let me know and I can further investigate. Thanks.