Sign in error

Question

My laptop says there is my pin isn't available , when I press set up pin , it says to install an app from store. So restarted a couple of time and suddenly my log in wallpaper changed to default wallpaper . I don't know how. My fingerprint sensor is not working as well. I then restarted multiple time again. Then I received something called buffer is full and that some user could gain access, i got something like this. Pls help me . The wallpaper changed . Pls tell me do I have to reset incase of viruses. I tried the answers of similar questions. But no effect

Answer 1

Hello,

Regarding the issue with your PIN, it's possible that there may be a problem with the Windows Hello feature on your device. I would recommend checking for any available updates for your device.

As for the issue with your wallpaper changing and the error message about the buffer being full, it's possible that there may be a virus or malware on your device. I would recommend running a full virus scan, as well as checking for any suspicious programs or files on your device. https://support.microsoft.com/en-us/windows/help-protect-my-pc-with-microsoft-defender-offline-9306d528-64bf-4668-5b80-ff533f183d6c

If the issues persist after trying these steps, it may be necessary to reset your device to its factory settings. However, please note that resetting your device will erase all of your personal files and data, so it's important to back up any important information before proceeding with a reset.

Best Regards,

Hania Lian

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