Need to login Outlook with new credential, but prompting for old credentials when migrated device across domain in different forest

Prabhjot Singh 145

Hi Team,

We are migrating device and user identity across the domain in different forest. After migration of the device the user is trying to access the new profile with using new domain credential, but always prompt for old credentials and attaching the below screenshot. How can we resolve this?

User's image

1 answer

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-18T07:59:28.4266667+00:00
Hi @Prabhjot Singh ,

Welcome to our forum!

After migration of the device the user is trying to access the new profile with using new domain credential

How did you access the new profile?

Considering several factors, it's suggested that you could try to use the Microsoft Support and Recovery Assistant, which works by running tests to figure out what's wrong and offers the best solution for the identified problem.

If it doesn't help, it's suggested that you could try the below troubleshooting steps:

Remove all entries which has "Office" or "Outlook" in the name via Control Panel > Credential Manager > Windows credentials tab.

Create a new Outlook profile:

Go to Control Panel, view by Large icons, select Mail, click "Show profiles".

Click Add, specify a name for the new profile, OK:

In the prompted account setup dialogue box, clear the prefilled account name if there is, manually type the account name and password to see if it can work:

Hope to help you!

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Prabhjot Singh 145 Reputation points

2024-04-18T10:43:27.2333333+00:00

Hi @ChristyZhang-MSFT

When devices are migrated to the new domain in another forest, user identity present in new domain can login to the machine. We can access then outlook using new profile. Is there a way to automate the process for prompting new credentials in outlook for the device that is migrated to the New domain?

Above the steps provided can be performed by individual user but what in case of hundreds of users?

Prabhjot Singh 145 Reputation points

2024-04-19T06:13:44.8166667+00:00

Hi @ChristyZhang-MSFT

It seems that during the migration, the old Outlook profile associated with the abc.com domain was not properly removed or updated to reflect the new domain. To address this, can we deprovision the old Outlook profile before migration and provision the same profile with the domain name changed from abc.com to xyz.com.

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-19T06:23:37.2433333+00:00

Hi @Prabhjot Singh ,

Thanks for your reply!

Is there a way to automate the process for prompting new credentials in outlook for the device that is migrated to the New domain?

As i know, it's not available.

In the current situation, it is easier to let users manually create a new profile in Outlook.

Prabhjot Singh 145 Reputation points

2024-04-19T06:26:02.51+00:00

@ChristyZhang-MSFT

To address this, can we deprovision the old Outlook profile before migration and provision the same profile with the domain name changed from abc.com to xyz.com.

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-19T06:30:30.7733333+00:00

Hi @Prabhjot Singh ,

Do you mean that removing the old Outlook profile before migration?

If so, yes, you can.

The name of the Outlook profile will not affect the accounts you want to configure, you can name your profile whatever you want.

Prabhjot Singh 145 Reputation points

2024-04-19T06:33:30.3066667+00:00

@ChristyZhang-MSFT

If yes, Can you specify the steps how to do this?

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-19T06:43:03.63+00:00

Hi @Prabhjot Singh ,

Please refer to the below steps:

Go to Control Panel, view by Large icons, select Mail, click "Show profiles".

Select the profile you want to remove, click remove:

SokiGuo-MSFT 23,321 Reputation points Microsoft Vendor

2024-04-19T07:03:50.4733333+00:00

Hi @Prabhjot Singh ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

Prabhjot Singh 145 Reputation points

2024-04-20T03:54:46.3766667+00:00

Hi @ChristyZhang-MSFT

In the post-migration scenario, after the device is Hybrid joined to the new domain xyz.com, when we sign in to Outlook, it prompts for old credentials. Checking the profile in Control Panel > Mail > Show Profiles, the old profile is still present.

It seems that during the migration, the old Outlook profile associated with the abc.com domain was not properly removed or updated to reflect the new domain.

So, I want some clarity, outlook profile should be removed before or after device migration? What are the effects, before and after? Is there any script that need to be run in prospective for removing old profile of outlook and adding new profile for outlook (2016, 2019 and 365)? How to automate the process of removing old profile from and adding new profile in outlook when cross forest device migration is done? Only have concerns about outlook.

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-22T06:53:14.1066667+00:00

Hi @Prabhjot Singh ,

Thanks for your reply!

outlook profile should be removed before or after device migration? What are the effects, before and after?

It doesn't matter if you delete an old profile or not, as long as you create and use a new profile, let alone delete it before or after migration. You don't need to worry too much.

Is there any script that need to be run in prospective for removing old profile of outlook and adding new profile for outlook (2016, 2019 and 365)? How to automate the process of removing old profile from and adding new profile in outlook when cross forest device migration is done?

No, there is no automated method. Only have users in your organization manually create a new profile and add their account.

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-23T05:55:12.6366667+00:00

Hi @Prabhjot Singh ,

I am writing to see how everything is going on with this thread, is this issue resolved now? If so, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Prabhjot Singh 145 Reputation points

2024-04-23T15:36:27.5233333+00:00

Hi @ChristyZhang-MSFT ,

Thanks for the reply, so when we remove old outlook profile, it will prompt for new profile as shown in below image and users account will be automatically prompted for their new credentials in the new domain in new forest migrated along with thier devices.

I was recently researching for the script that should help to automates the process for removing the old domain user outlook profile. I found this script, can you please let me know if this script works. Just for an overview, this script generally creates a new profile for the user in new domain but does not remove the old domain user outlook profile. Just want to know about, if this script works, we should then use this for removing the old outlook profile from control panel for every user along with their devices that will be migrated across forest with their devices to new domain

clear

if($process=(get-process 'outlook' -ErrorAction SilentlyContinue))

{

Write-Host "Outlook is running so close it.." -ForegroundColor Green kill($process) Write-Host "Outlook is stopped " -ForegroundColor Green

}

$reg="HKCU:\Software\Microsoft\Office\16.0\Outlook\Profiles"

$child=(Get-ChildItem -Path $reg).name

foreach($item in $child)

{

}

Write-Host "Now create new profile for outlook" -ForegroundColor Green

"`n"

New-Item -Name "New_Name" -Path $reg -Force -Verbose

Write-Host "New profile created" -ForegroundColor Green

"`n"

Write-Host "Launch outlook with newly created profile" -ForegroundColor Green

Start-Process 'outlook' -ErrorAction SilentlyContinue -ArgumentList '/profile "New_Name" '

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-25T08:53:38.8766667+00:00

Hi @Prabhjot Singh ,

Thanks for your reply!

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client and know little about script. If you think my reply is helpful, please remember to accept it as an answer which would benefit others who also has similar issues in forum. Warms thanks!

Prabhjot Singh 145 Reputation points

2024-04-25T08:57:57.7566667+00:00

@ChristyZhang-MSFT , thanks for your reply, can you help me with script for removing outlook profile? Any single line script for only removing outlook profile.

ChristyZhang-MSFT 20,826 Reputation points Microsoft Vendor

2024-04-25T09:03:31.91+00:00

Hi @Prabhjot Singh ,

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client and know little about script. Based on my research, i found a thread which mentioned how to delete Outlook profile via Powershell:

Powershell script to remove Outlook Profiles

Hope to help you!
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