How to fix Error Policy and ACTIVE state.."IoT Hub may not function properly because it is not in an ACTIVE state"

Thabs 0 Reputation points
2024-04-18T08:58:06.7133333+00:00

I'm currently using a student subscription and I've setup an IoT Hub with the following resources: blob storage and stream analytics. Everything was working fine before up until now (I'm in my fourth month now). When try to run things I get an "Error Policy" and "IoT Hub may not function properly because it is not in an ACTIVE"

Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
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  1. LeelaRajeshSayana-MSFT 13,466 Reputation points
    2024-04-18T18:31:38.6533333+00:00

    Hi @Thabs Greetings! Welcome to Microsoft Q&A forum. Thank you for posting this question here.

    Here are a few things you can check to understand the cause of this behavior

    1. Can you please check the status of IoT Hub and your subscription through Azure portal and confirm if they both report the status as Active
    2. The student subscription comes with a 100$ credit which can be used within a year. If your credits are used, you would have to switch your subscription to Pay-as-you-go subscription. For more details please refer to Azure for Students
    3. If you have deleted an existing IoT Hub and created a new one with the same name, there might be some caching issue in the platform which could be causing this behavior. Try creating an IoT Hub with a different name and see if that helps.

    Please let us know if you still encounter this issue after validating the above steps. We would be glad to connect with you offline and work on this issue.

    If the response helped, please do click Accept Answer and Yes for the answer provided. Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.

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