Loss of Authenticator - Change of cell-phones everything else remained the same.

Oliver Rosenkilde Pedersen 15 Reputation points
2024-04-18T10:08:58.1166667+00:00

Hi, I am currently trying to access my Outlook E-mail on my mobile phone, but I am struggling with the Authenticator app. As I login I am forced to authenticate with my old phone, as this has been replaced during a service order, I am unable to access it. When I click the smartly placed button "I don't have access to my authenticator right now", I am moved to another page asking me to authenticate with my authenticator (Smart design btw). Is there any way that I will ever be able to access my E-mail on my phone again or am I forever stuck in Desktop only and forced to change provider?

I do not have my old phone it was replaced

I will not be able to access the old authenticator

Mail is my School e-mail

I do not have any other options set up, as I did not expect for the design to be like this

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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