Outlook Problem with saving drafts and sending folder on Outlook with deleted mailbox

Question

Good morning,

I have a user on Microsoft 365 (Exchange Online) who holds delegations on a MailBox, from Outlook Client Windows every time I send or save a draft of the email on which I have delegations it always saves everything in the folders of the main MailBox, how can I resolve this?

I assemble the MailBox to which I have powers

Answer 1

Hi @Francesco Russo ,

Based on your description, I would like to explain that the default behavior usually saves sent emails to the Sent Items folder of the person who sent the email, but it can be set to save the sent emails to the Sent Items folder of the delegated mailbox.

I suggest that you can try the command in the following format in the Exchange Online Management Shell to modify the location where sent messages are saved:

1. For Send As

Set-Mailbox -Identity "delegatedmailbox" -MessageCopyForSentAsEnabled $True

1. For Send on Behalf

Set-Mailbox -Identity "delegatedmailbox" -MessageCopyForSendOnBehalfEnabled $True

For drafts, however, Outlook typically saves the draft in the primary account's Drafts folder, not the mailbox you are acting as a delegate for. Unfortunately, there isn't a server-side setting to change the behavior for draft items as of now.