Hi @Fred
Thank you for reaching out to the community forum!
I understand that you are facing an issue with SAML SSO certificate in Freshservice and you getting error invalid X.509 certificate.
The X.509 certificate error typically occurs when there is an issue with the certificate file you are trying to import or use.
This error can occur due to several reasons, such as issues with the certificate format, chain of trust.
Ensure that the certificate is uploaded in the correct format and the details are correct. It should begin with -----BEGIN CERTIFICATE-----
and end with -----END CERTIFICATE-----
and no spaces before the new line after
The file must contain a single certificate.
Please try to open the cer file with a txt editor and check there is an extra space (character) at the end of each line.
Reference: https://stackoverflow.com/questions/9889669/error-importing-ssl-certificate-not-an-x-509-certificate
Hope this helps. Do let us know if you any further queries.
Thanks,
Akhilesh.
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