Lab not loading DS Learn skills

Question

I have this screen

Answer 1

Hi Austin Samuel,

Thank you for asking this question on the Microsoft Q&A Platform.

In many of our exercises, the lab functions as a virtual environment where we engage in various tasks. However, there's a limitation: a time constraint. If we exceed this time limit without completing our tasks, the lab automatically closes. Subsequently, attempting to log back in proves futile as the session has ended. To commence afresh, we must clear our browser's cache and history before retrying. This process essentially resets everything, allowing us to begin anew!

Example screenshot for reference:

We recommend following the troubleshooting steps outlined below:

1. Ensure you're accessing the website using HTTPS instead of HTTP to maintain security, as URLs starting with "http://" are not secure.
2. Verify that you have the necessary permissions to access the lab client simulator. Access may be restricted to specific users or roles, so make sure you're logged in with the correct account.
3. If you encounter access issues, try clearing your browser's cache and cookies. Afterward, refresh the page and attempt to access the lab client simulator again. This step can often resolve temporary access problems.
4. Consider using a different web browser if you continue to experience issues. Sometimes, browser-specific problems can be resolved by accessing the lab client simulator using an alternative browser.
5. If you're working within a corporate or institutional network, network restrictions or firewalls may be causing access problems. Contact your network administrator to ensure that you have the necessary access permissions and to address any network-related issues.

If you encounter any future issues, please feel free to contact us, and we will be pleased to assist you further.

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Thank you.