Unable to associate Microsoft Learning account to the Organization

Shanil Patel 0 Reputation points


I'm unable to link my personal Microsoft Learning account to my organization.

URL used - https://partner.microsoft.com/en-us/pc/Users/MyAccount

Signed in with my organization account which then gives me option to "Associate Microsoft Learning Account"

When I click on it, it just throws below error despite trying multiple devices, browsers, incognito mode, clear cache and cookies.

Sorry, something went wrong. Please try again later.

CorrelationID: 18aa3440-48af-4b9b-b52d-dd184514d63e

Correlation Vector: Xgue45LqPEWR2wXJ.0

App Server:

Date: 19 Apr 2024 05:32:31 +00:00

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  1. Sayantan Dutta 0 Reputation points

    Hi @Shanil Patel

    Follow the step by step by process to connect your organization to Microsoft learning account

    Step 1: Go to https://esi.microsoft.com/

    Step 2: Sign-in with your organization account

    Step 3: Click on Explore on Microsoft Learn Tab

    Step 4: You will be re-directed to Microsoft Learning Page (which is signed in with your organizational account)

    Step 5: Click on your profile picture and go to Settings

    Step 6: Scroll down and go to Account Management tab

    User's image Step 7: Click on +Add Account and it will tell you to Merge the Certification account (which would be your personal certification account)

    Step 8: When merged you will get an email confirmation in your personal account and your organization Learning profile in Settings tab will look like this
    User's image

    I hope this helps you to link your personal Microsoft Learning account to your organization.

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