lost access to authenticator

Christian Dornetto 0 Reputation points
2024-04-19T10:50:09.8466667+00:00

I cannot access the tenant because I changed my phone and the authenticator doesn't work anymore. I do have access to the same tenant with my personal account but it does not have enough permissions to reset or manage the main account.

I tried to create a support request on Azure which has not been answered for over a week. Even if I could delete the account and recreate it, it would be good, but as of now there is no way to gain access to my own account!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 21,800 Reputation points
    2024-04-21T18:54:27.4333333+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I 'd call the global number for support and reset the access. 

    Global Customer Service Phone Numbers

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