Azure: Fail to verify phone number when adding a new PAYG subscription

Question

attached is the screenshot.

Answer 1

Hi Bill Knox,

Thanks for reaching out to Microsoft Q&A.

• Verify that your billing and shipping details are correctly filled out and valid.
• Ensure that the phone number you enter for verification is a valid contact number.
• Consider selecting Other verification options and trying a different method
• Make sure your phone can receive calls or SMS messages from a United States-based telephone number.

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

If none of them work, reach out to billing support without wasting time.

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

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