Whea Error event code id:1

Question

Hi, i am desperate to find what the cause with the below error code.

it is anew built pc, my system is

970 EVO Plus NVMe™ M.2 SSD 1TB, Microsoft Windows 11 Pro Version 10.0.22631 Build 22631

Processor 13th Gen Intel(R) Core(TM) i5-13600K, 3500 Mhz, 14 Core(s), 20 Logical Processor(s)

BaseBoard Product MAG Z790 TOMAHAWK WIFI (MS-7D91)

Installed Physical Memory (RAM) 32.0 GB

NVIDIA RTX4070

ASUS ROG GOLD POWER SUPPLY

Thank you

Log Name: System

Source: Microsoft-Windows-WHEA-Logger

Date: 4/20/2024 11:34:02 AM

Event ID: 1

Task Category: None

Level: Error

Keywords: WHEA Error Event Logs

User: LOCAL SERVICE

Computer: YC

Description:

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

<EventID>1</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2024-04-20T08:34:02.2438048Z" />

<EventRecordID>9422</EventRecordID>

<Correlation ActivityID="{d04710e5-0bee-4959-b5d4-4811fb88642e}" />

<Execution ProcessID="4716" ThreadID="5096" />

<Channel>System</Channel>

<Computer>YC</Computer>

<Security UserID="S-1-5-19" />
```  </System>

  <EventData>

```go
<Data Name="Length">3552</Data>

<Data Name="RawData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```  </EventData>

</Event>

Answer 1

Hi YC,

The Event ID 1 error you’re encountering is related to a fatal hardware issue. Let’s explore this further:

1. Description: The error message indicates that a fatal hardware error has occurred. It’s logged by the WHEA-Logger (Windows Hardware Error Architecture Logger) with Event ID 1.
2. Cause: Unfortunately, the error doesn’t specify which specific hardware component is causing the issue.
3. Possible Troubleshooting Steps:
   • Check Drivers: Ensure that all your hardware drivers (especially for motherboard, CPU, and GPU) are up to date. Outdated or incompatible drivers can sometimes cause hardware errors.
     • BIOS Update: You mentioned that you have a custom-built PC. Consider updating your BIOS to the latest version. BIOS updates often include stability improvements.
       • Reseat Components: If possible, reseat your CPU, RAM, and other components. Sometimes loose connections can lead to errors.
         • Monitor System Stability: Keep an eye on your system’s performance. If you experience crashes, freezes, or other issues, it’s essential to identify the problematic component.
           • Hardware Diagnostics: Run hardware diagnostics tools (such as MemTest86 for RAM) to check for any issues.
4. Observations from Other Users:
   • Some users have reported similar errors related to PCI Express issues, but these may not be directly related to your situation
   • Others have encountered this error due to hard drive or SSD problems. If you suspect disk issues, consider checking your storage drives
5. Caution: While you can safely ignore the error for now, it’s essential to monitor your system’s stability. If the issue persists or worsens, further investigation may be necessary.