Remove unused accounts

Bill Carpenter Jr - EGP 0 Reputation points

How do I remove unused (greyed out bar) accounts?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Patchfox 3,791 Reputation points

    Hi Bill Carpenter Jr - EGP I want to help you with this question.

    To remove a greyed-out account on the MS Authenticator app, you must delete the account from the smartphone. Consider creating a backup of the MS authenticator settings before you test the following.

    You have to edit your smartphone parameters (it differs depending on the manufacturer or model where you can find the account settings.

    If you found the settings, you should see an entry "professional account" (or something)

    Delete this account

    Return to the MS Authenticator app and the greyed-out account should be gone

    I hope this will help you to solve the problem

    If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you!

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