Active Directory Domain Control

Gabriel Moraes 230 Reputation points


We’re currently experiencing an issue with the Start Menu on an Active Directory in Windows Server 2022 when it’s promoted to Domain Control. The Start Menu simply does not open.

Here are the details:

It’s a Windows Server 2022 on Azure. Everything works when it’s created. Everything continues to work when it’s put on the Domain. However, when promoted to Domain Control, the Start Menu stops working. We would appreciate any technical assistance you can provide to resolve this issue.

Best regards,

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Accepted answer
  1. Jing Zhou 2,790 Reputation points Microsoft Vendor


    Thank you for posting in Q&A forum.

    We suggest you try the following solutions:

    Check if the Windows service is running properly in the Service Manager

    Check for any user configuration issues. You can use other users to log in and check if the start menu can be opened normally. If other users can use it normally, the problem may be related to specific user configurations. If the issue only affects specific users, you can try creating a new profile for the affected users. Back it up and delete it, then have the user log in again to create a new configuration file.

    Run the system file checking tool to scan and repair potentially damaged system files. Execute the sfc/scannow command at the command prompt.

    Check if there are any uninstalled updates in the system.

    Try starting the server in safe mode to see if the start menu can be opened. If possible, it may be caused by conflicts between certain applications and the start menu. In safe mode, disable the recently installed applications and re enable them one by one to determine if there are any issues caused by the applications.

    Check the system event log for any errors or warnings related to the inability to open the start menu.

    Hope this answer can help you well.

    Best regards,

    Jill Zhou

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  1. Marcin Policht 14,020 Reputation points MVP


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.



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