WD-NAS and Ofline files

Question

I am using a WD-NAS in my home network it is connected to a router.

I have made a drive letter/connection to a map on my WD-NAS.

I am using Windows 10 pro at my laptop connected wireless to this Router/network.

I store my document at the NAS, an use offline files to sync the document to my PC. The offline folder "CSC"is moved to my D: drive for space reasons (an this is a rotationg drive).

Synchronisation work fine and i can work at different locations.

Problems arise when i com back home and connect to my network, the NAS map does not turn back to online status,

the symbol left of the map symbol is missing (in explorer).

I manually give a sync command (in Sync Center) but it synchronisation is qued (in waiting line). I have waited for 8 hours but nothing changes.

Remedy is to restart the NAS and after this restart Windows, the new file are sent formthe ofline tot the NAS.

Q: is there are method to prevent both NAS and WIndows restart necessity.

Answer 1

Hello

Here are a few steps you can try to resolve the issue without restarting both the NAS and your Windows machine:

 

Check Network Connection: Ensure that your laptop is properly connected to the network where the NAS resides. Sometimes, network issues can prevent Windows from recognizing the NAS properly.

 

Check NAS Configuration: Verify the settings on your WD-NAS to ensure that it is configured correctly for offline file access. Make sure that the NAS is set up to allow offline access and that the permissions are correctly configured.

 

Reset Offline Files Cache: Sometimes, the offline files cache on your Windows machine can become corrupted, leading to synchronization issues. You can try resetting the offline files cache by following these steps:

Open Control Panel.

Go to "Sync Center" or "Offline Files" (depending on your Windows version).

Click on "Manage offline files" or a similar option.

In the Offline Files dialog box, click on the "Disk Usage" tab.

Click the "Delete temporary files" button.

Restart your computer.

 

Reinitialize Offline Files Database: If resetting the cache doesn't resolve the issue, you can try reinitializing the offline files database. This will essentially reset the offline files feature on your Windows machine. Here's how to do it:

Open an elevated Command Prompt (run as administrator).

Type the following command and press Enter:

reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters /v FormatDatabase /t REG_DWORD /d 1 /f

Restart your computer.

 

Check NAS Firmware: Ensure that your WD-NAS is running the latest firmware. Sometimes, firmware updates can fix compatibility issues with Windows.

 

Check for Windows Updates: Make sure that your Windows 10 Pro installation is up to date with the latest updates from Microsoft. Sometimes, updates can include bug fixes that address synchronization issues.

 

Test with Different NAS Mapping: Try deleting the existing NAS mapping on your Windows machine and create a new one. Sometimes, the mapping itself can become corrupted, leading to synchronization problems.

 

Contact Support: If none of the above solutions work, you may need to contact WD-NAS support for further assistance. They may be able to provide more specialized troubleshooting steps for your specific setup.