When I try to do a certification renewal the exam renewal does not show up in Learn Dashboard it asks me to connect an additional account that is already connected to the MCID

Question

Issue is still occurring and the suggestions that were given in the last ticket. I have missed the opportunity to renew my certification because the system locked me out 4 days before the deadline .

Please help rectify this

Answer 1

Hi @Randy Brownlee ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Exam Registration/Scheduling

Microsoft Certification - Certifications Renewal

Microsoft Certification - Profile/MCID Assistance

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hi Andreas, Sorry this was supposed to be related to a forum I posted earlier. I was hoping they would address the issue, as they shut off the previous forum I had going without fixing the issue. My issue is that the renewal exam I was supposed to be able to action was not available for me to use and now my certification is showing as not passed. I really need this to be worked out ASAP.

Thanks,

Randy