MessageDeliveryFailedException: Failure code: 9932

Daniel Carrillo 0 Reputation points
2024-04-23T14:32:55.6166667+00:00

Hello everyone,

I have been having three users get an error message only whenever they reply to an email on their mobile phone, the desktop app works fine. I have tried to look up the error but I cannot find anything about the issue. We have an exchange server 2016, I recently updated our CU and I think this could be the issue. The full error message is
technical details MessageDeliveryFailedException: Could not deliver the message [len=70, data=00000000.... sent at 4/22/2024 11:09:20 PM. Failure code: 9932

Any help would be greatly appreciated.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mike Hu-MSFT 390 Reputation points Microsoft Vendor
    2024-04-24T07:42:13.61+00:00

    Hi,

    Based on your description of the issue, the problem may be with the Outlook mobile client, as you have updated the version of Exchange 2016, which may result in unsupported versions of certain outlook versions, I would like to confirm the following information with you so that we can better troubleshoot your issue:

    1. May I please know if this issue is particular to the three recipients or all recipients are affected when using mobile?
    2. Can these three users send emails normally or is it only when replying to emails that the error is reported.
    3. What mobile client are they using?Native mail App or Outlook for Android/IOS？ Is the outlook mobile they are using a new version or an old version, if it is an old version please try to update it, if it is a new version please try to fall back to the old version.
    4. Check if the UPNs of these users match the SMTP address.

    Please feel free to contact me for any updates！

  2. Mgude 0 Reputation points
    2024-04-24T17:41:05.07+00:00

    Bende aynı problemi yaşıyorum. outlook mobile uygulamasından mail attığımda saatler sonra Failure code: 9932 hatası dönmektedir. Exchange 2019

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  3. Grigoriy Sokolov 5 Reputation points
    2024-04-25T12:17:11.2366667+00:00

    I have the same problem.
    Please also check this. This is a widespread issue among many users who use On-Premise Exchange.
    https://answers.microsoft.com/en-us/outlook_com/forum/all/the-outlook-app-for-android-and-ios-crashes-when/6a531414-7daa-4990-bc79-0eea527f5951

    I've already opened a ticket with the mobile app support, but the process is moving very slowly. It seems like Microsoft is playing ping pong. Follow my example and also open a ticket through the mobile app; maybe then the process will go faster. My ticket number is 1059288513. You can reference it and also include the link I provided above in your request. Good luck to everyone."