I need help to request refund

MMA Partnership 0 Reputation points
2024-04-23T15:45:16.7066667+00:00

I accidentally select developer plan but now whichever way I try to apply for refund my money back I get this error page!

Can anyone help me? Its been hours trying to find a solution in the internet...

User's image

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,130 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Dillon Silzer 54,831 Reputation points
    2024-04-23T15:49:27.14+00:00

    Hello,

    I'd recommend creating a free ticket with Azure Billing Support:

    https://azure.microsoft.com/en-ca/support/create-ticket

    If this is helpful please accept answer.


  2. SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee
    2024-04-23T18:07:37.5333333+00:00

    Hello @MMA Partnership Sorry for the painful experience!

    Based on the information you provided, I understand that you accidentally selected developer plan and would like to file a refund request. However, you are unable to create a ticket.

    Please follow the instructions below:

    Please create a New Support Request in the portal and choose Issue type: Billing Problem type: Refund request, then click Next. Once it shows suggested solutions, DO NOT CLICK the Request a refund button, click Return to support request in upper left corner as shown below:

    azure support request Return to support request

    Click Next, continue filling out information, make sure your email/phone are correct, and finishing creating the case. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/


    If the response helped, do "Accept Answer" and up-vote it