Windows 10 Enterprise 22H2 非正常重启

Xubing Cao 0 Reputation points
2024-04-24T07:41:07.01+00:00

Windows Event Log:

计算机已经从检测错误后重新启动。检测错误: 0x0000003b (0x00000000c0000005, 0xfffff807046316f0, 0xffffc281f1676120, 0x0000000000000000)。已将转储的数据保存在: C:\Windows\Minidump\042424-21578-01.dmp。报告 ID: 15dd49c4-60e5-43cd-8573-3802e46f349b。

User's image

由系统生成的042424-21578-01.dmp无法上传。

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,790 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Wesley Li 5,170 Reputation points
    2024-04-26T12:18:46.36+00:00

    Hello

    When did the issue start to occur? Have made any modification to the machine before?

    To analyze a bsod issue, the dump is usually useful. You could try to compress the minidump and upload it to OneDrive then share the link here.

    Of course, you could try to open the dump by yourself. Here is the steps for configuring windbg for analyzing dump.

    Debugging steps

    1. Verify that the computer is set up to generate a complete memory dump file when a crash occurs. For more information, see Method 1: Memory dump.
    2. Locate the memory.dmp file in your Windows directory on the computer that is crashing, and copy that file to another computer.
    3. On the other computer, download the Windows 10 SDK.
    4. Start the install and choose Debugging Tools for Windows. The WinDbg tool is installed.
    5. Go to the File menu and select Symbol File Path to open the WinDbg tool and set the symbol path.
      1. If the computer is connected to the internet, enter the Microsoft public symbol server: https://msdl.microsoft.com/download/symbols and select OK. This method is recommended.
        1. If the computer isn't connected to the internet, specify a local symbol path.
        2. Select Open Crash Dump, and then open the memory.dmp file that you copied.

    Stop error, bug check, or blue screen error troubleshooting - Windows Client | Microsoft Learn

    In addition, you could try to use autoruns tool to check all the installed drivers. Untick the suspicious driver option then reboot to check.

    Autoruns for Windows - Sysinternals | Microsoft Learn

    If all the troubleshooting steps are complex for you, you may consider to perform a clean installation.

    0 comments No comments

  2. Xubing Cao 0 Reputation points
    2024-05-03T04:05:38.23+00:00

    https://belfuse-my.sharepoint.com/:u:/g/personal/xubing_cao_belf_com/EYl43iljr0NEq_NVuwjNYjkBkln2Tsw-gOZRo0-43CorRg?e=Uxegcz

    The dump file have been upload to OneDrive, but I am not sure you could get it.

    thanks for your support!

    0 comments No comments