How to fix sign-in error code 530004 when a guest users tries to approve a sign-off request?

Mol, R. (Rashel) 0 Reputation points

I shared a file with an external user/guest user. This person can access this file. However, when I ask for a sign-off on this file via the workflow, this person gets the error: "AADSTS530004: AcceptCompliantDevice setting isn't configured for this organization. The admin needs to configure this setting to allow external users access to protected resources".

How do I fix this?

SharePoint Workflow
SharePoint Workflow
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Workflow: An orchestrated and repeatable pattern of business activity, enabling data transformation, service provision, and information retrieval.
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  1. AllenXu-MSFT 16,561 Reputation points Microsoft Vendor

    Hi @Mol, R. (Rashel),

    As per my knowledge, this issue is caused by something wrong in the AAD backend which normal users have no access to troubleshoot it. Your best is to probably open a support case. MS support will help you check from the backend.

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