I try to login by approving sign in request on the authenticatir app but no code is sent to it

Question

I try to log into my work account, but the only way in is by verifying a code thats sent to my authenticator app. When I open the app there is no code that has been sent, so I cannot get onto my work email

Answer 1

Hi @Kristana Grubb (CUSM)
Thank you for contacting the Microsoft Q&A Community!

I understand that you are not receiving the verification code to your MFA app from your work email. could you please follow the below troubleshooting steps and check.

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5 If you still facing the same issue, I suggest you reach your organization, IT team they will help you on this issue.

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

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