Hi Yanesha Vargas,
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The error message suggests that the session is invalid because of a lack of an external refresh token. To rectify this problem, consider the following steps:
- Clear your browser's cache and cookies.
- If feasible, attempt logging in from another device to ascertain if successful access can be achieved.
- Incorrect date or time settings can sometimes cause authentication issues. So, verify the Date and Time Settings on your computer, as Incorrect settings in this regard may occasionally lead to authentication complications.
If you are still running into issues, kindly attach the screenshots for reference and please let us know in the comments. We are glad to help you.
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Thank you.