Windows server 2022 server crashed we are unable to use the same license

Question

We have purchased a Windows Server 2022 Microsoft CSP perpetual license and successfully set up the server. Unfortunately, our server crashed, and upon reinstalling, we encountered an issue with activation. The error message indicates that we cannot activate Windows on this device because the product key has already been used on another device. Could you please assist us in resetting the key?windows activation error.jpg

Answer 1

Hello

In situations where you need to reactivate Windows Server due to a crash or reinstall, and you encounter an error indicating that the product key has already been used on another device, you may need to contact Microsoft Support for assistance. Here's what you can do:

 

Gather Information: Before contacting Microsoft Support, make sure you have all relevant information readily available. This includes the original product key, any documentation related to your Windows Server license purchase, and details about the server hardware and software configuration.

 

Contact Microsoft Support: Reach out to Microsoft Support via phone or online chat. Explain the situation, including the fact that your server crashed and you need to reactivate Windows Server on the same device. Provide the support agent with your product key and any other requested information.

 

Request Key Reset: Ask the support agent to reset the activation key associated with your server. They should be able to verify your ownership of the license and assist you in resetting the key so that you can activate Windows Server on your device again.

 

Follow Instructions: Follow any instructions provided by the support agent to complete the reactivation process. This may involve entering a new product key, performing additional steps to validate your license, or using alternative methods to activate Windows Server.

 

Documentation and Confirmation: Make sure to document the reactivation process and keep records of any communication with Microsoft Support. Once Windows Server is successfully reactivated, confirm that it is properly activated and functioning as expected.

 

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