Internal (extension only) Queue Possible?

Jeffrey Cahill 0 Reputation points

Is it possible to assign an extension to an auto attendant or a queue in lieu of an external number so that the AA or Q is reachable internally by simply dialing that extension?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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  1. JimmyYang-MSFT 49,441 Reputation points Microsoft Vendor

    @Jeffrey Cahill

    Yes, it is possible to assign an extension to an auto attendant or a queue in Teams Phone System. This can be done by creating a resource account for the auto attendant or queue, and then assigning an extension number to that account. Once the extension is assigned, users can dial that extension to reach the auto attendant or queue.

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