Internal (extension only) Queue Possible?

Jeffrey Cahill 0 Reputation points
2024-04-25T21:59:04.8533333+00:00

Is it possible to assign an extension to an auto attendant or a queue in lieu of an external number so that the AA or Q is reachable internally by simply dialing that extension?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,253 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
131 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmyYang-MSFT 49,441 Reputation points Microsoft Vendor
    2024-04-26T02:51:54.84+00:00

    @Jeffrey Cahill

    Yes, it is possible to assign an extension to an auto attendant or a queue in Teams Phone System. This can be done by creating a resource account for the auto attendant or queue, and then assigning an extension number to that account. Once the extension is assigned, users can dial that extension to reach the auto attendant or queue.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.