Issues with display options when using bluetooth / proximity join in Teams Rooms

Alex G 0 Reputation points

Our users who sit near Teams Rooms are encountering an issue where they are unable to view video from the room, and those in the room cannot view their video. All is normal for remote participants (including people in our office sitting further away from the active Teams Room).

We first encountered this issue in Jan '24, but found that upgrading affected end users to 'new' Teams resolved it. Now our whole tenancy is on new Teams and the issue has re-appeared.

Our workaround at this stage is for users to flick off their Bluetooth during the meeting. It seems like the ultrasound proximity join MS is rolling out in July(?) will remedy this, but ideally we want a proper fix in the interim!

Proximity join message

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 14,940 Reputation points Microsoft Vendor

    Hi @Alex G

    Sorry for the inconvenience caused to you.

    Please try to contact the administrator to report this issue in M365 Admin center for better help.

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    At the same time, to fix this problem more quickly, you can send a feedback directly to Microsoft Feedback to add it in future updates.

    Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

    Thanks for your understanding and support.

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