Authenticator app is requesting a code from the app itself

Nicolas Paredes Alviar 55

I'm the admin and I cleared my computer's cache and it asked me to log in again to my professional account. Once I entered the email and password, it told me to write a code in the authentication app, but the app does not give me any option to enter the digit of two numbers, in fact it asks me to enter my account and from the same app it asks me to enter the two-digit code in the app, which has no sense.

jihad majed 460 Reputation points

2024-04-26T05:43:45.5366667+00:00

If your authentication app isn't working as expected, see if there's an alternative authentication method available, such as receiving a code via SMS or email. This can help you bypass the issue temporarily until you can resolve it with the authenticator app.

Ensure that both the authentication app and your professional account's login system are up-to-date. Sometimes, bugs or compatibility issues can be resolved by updating the software.
Nicolas Paredes Alviar 55 Reputation points

2024-04-26T06:03:58.8333333+00:00

That's the problem, it doesn't give me any verification option other than the two-digit code or the six-digit code from the app.
Nicolas Paredes Alviar 55 Reputation points

2024-04-26T06:04:31.6033333+00:00

That's the problem, it doesn't give me any verification option other than the two-digit code or the six-digit code from the app.
Radhika Jayaprakash 0 Reputation points Microsoft Employee

2024-04-26T14:29:34.5433333+00:00

Nicolas, if you have the mobile device with Authenticator app installed add the "work or school account" - Follow the instruction here https://support.microsoft.com/en-us/account-billing/add-your-work-or-school-account-to-the-microsoft-authenticator-app-43a73ab5-b4e8-446d-9e54-2a4cb8e4e93c. Once the Authenticator app is enabled, on MFA request , you can see a request notification on your device , click on it and enter the two digits which you see in your computer screen to complete authentication.
Nicolas Paredes Alviar 55 Reputation points

2024-04-26T15:07:09.36+00:00

I already tried, but as I have been saying, to enter my account from the authentication app as a professional account I get the same message that appears when I am from the computer, it shows me a two-digit code that I must enter in the app, it doesn't make sense...
Nicolas Paredes Alviar 55 Reputation points

2024-04-26T15:22:26.7166667+00:00

I already tried, but as I have been saying, to enter my account from the authentication app as a professional account I get the same message that appears when I am from the computer, it shows me a two-digit code that I must enter in the app.

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Zyxian 111 Reputation points

2024-08-28T19:08:53.9133333+00:00

Are we wasting our time here? Does MS even look at this message board?
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2 additional answers

Zyxian 111 Reputation points

2024-05-07T23:17:12.44+00:00

I'm having the same problem trying to add my business account to the authenticator. I manually enter my e-mail and password, it takes them and then the authenticator gives me a number to approve in the authenticator. How do you enter the number for the account that is still being setup?

I too do not get options to use either SMS or e-mail.

I am using the latest version of the authenticator.
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1 person found this answer helpful.
Kugaj, F.K. (Filip) 5 Reputation points

2024-05-08T10:14:21.96+00:00

I have exact same problem did you resolve it yet?

Zyxian 111 Reputation points

2024-05-08T18:24:34.45+00:00

Nope. I WISH it was resolved that quickly since I posted less than 24 hours.

Lassi 25 Reputation points

2024-08-28T13:17:37.01+00:00

Same here. Microsoft is not thinking this through.

You cannot use Authenticator app for signing into Authenticator itself.

Nicolas Paredes Alviar 55 Reputation points

2024-08-29T16:42:27.9066667+00:00

For all those who are having this problem, I couldn't find a "definitive" solution. I was able to log back into my account thanks to the fact that before all that happened I gave administrator permissions to another person and he was able to deactivate the authentication option on my account so I could log in without problems.

Adam Brown 0 Reputation points

2024-08-29T17:54:24.8+00:00

I have 3 users that just started having this exact issue, microsoft authenticator app in an endless loop when you try to log in to outlook web client, outlook mobile, or any microsoft account login. only solution i have found is to reset all authentication methods on the account in the entra admin portal. Recommend using google authenticator as this is not first time we have had issues with microsoft authenticator. One previous issue was the QR code to set up the app not working, started recommending google auth to our users at that time.

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options%22https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options%22
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Akhilesh Vallamkonda 10,955 Reputation points Microsoft Vendor

2024-05-07T13:50:48.06+00:00

Hi @Nicolas Paredes Alviar

Thank you for post!

It seems there's a problem with the Authenticator MFA registration for your user account, which is why you're not receiving any prompts to enter the 2-digit code which was displayed on the login screen. To fix this, try logging in using another authentication method like SMS or a phone call if you have those options set up for your account. Once you're logged in, go to https://mysignins.microsoft.com/security-info. Delete the current verification method for Microsoft Authenticator and then add/register the Authenticator app again.

https://support.microsoft.com/en-us/account-billing/set-up-the-microsoft-authenticator-app-as-your-verification-method-33452159-6af9-438f-8f82-63ce94cf3d29

If you're unable to access your account, please contact your global administrator. They can navigate to your user profile in Entra ID, then go to Authentication Methods and select "Require re-register MFA."

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Once the global admin completes these steps, you should be prompted to re-register MFA and able to log in without any issues.

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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Lassi 25 Reputation points

2024-08-28T13:22:33.8966667+00:00

You cannot even log into the management services with a work account, as it requests either

Authenticator pass code

Authenticator acknowledgement

So even when you try to resolve an issue, you are required to use the application that you have the issue with.

Please familiarize yourself with chicken-egg problem. This is exactly what you are having now.

Natalie Mcintosh 0 Reputation points

2024-08-29T21:30:51.8166667+00:00

Hi! I am having this problem as well! I am unable to access any of my school work, emails, etc. because I am unable to input the 2 digit code given.

Additionally I am unable to to by pass authentication with the app via email or text
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