Authenticator app is requesting a code from the app itself

Question

I'm the admin and I cleared my computer's cache and it asked me to log in again to my professional account. Once I entered the email and password, it told me to write a code in the authentication app, but the app does not give me any option to enter the digit of two numbers, in fact it asks me to enter my account and from the same app it asks me to enter the two-digit code in the app, which has no sense.

Answer 1

Hi @Nicolas Paredes Alviar

Thank you for post!

It seems there's a problem with the Authenticator MFA registration for your user account, which is why you're not receiving any prompts to enter the 2-digit code which was displayed on the login screen. To fix this, try logging in using another authentication method like SMS or a phone call if you have those options set up for your account. Once you're logged in, go to https://mysignins.microsoft.com/security-info. Delete the current verification method for Microsoft Authenticator and then add/register the Authenticator app again.

https://support.microsoft.com/en-us/account-billing/set-up-the-microsoft-authenticator-app-as-your-verification-method-33452159-6af9-438f-8f82-63ce94cf3d29

If you're unable to access your account, please contact your global administrator. They can navigate to your user profile in Entra ID, then go to Authentication Methods and select "Require re-register MFA."

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Once the global admin completes these steps, you should be prompted to re-register MFA and able to log in without any issues.

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

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