Authenticator app is requesting a code from the app itself

Nicolas Paredes Alviar 25 Reputation points
2024-04-26T05:39:57.7933333+00:00

I'm the admin and I cleared my computer's cache and it asked me to log in again to my professional account. Once I entered the email and password, it told me to write a code in the authentication app, but the app does not give me any option to enter the digit of two numbers, in fact it asks me to enter my account and from the same app it asks me to enter the two-digit code in the app, which has no sense.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,626 questions
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2 answers

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  1. Akhilesh 5,405 Reputation points Microsoft Vendor
    2024-05-07T13:50:48.06+00:00

    Hi @Nicolas Paredes Alviar

    Thank you for post!

    It seems there's a problem with the Authenticator MFA registration for your user account, which is why you're not receiving any prompts to enter the 2-digit code which was displayed on the login screen. To fix this, try logging in using another authentication method like SMS or a phone call if you have those options set up for your account. Once you're logged in, go to https://mysignins.microsoft.com/security-info. Delete the current verification method for Microsoft Authenticator and then add/register the Authenticator app again.

    https://support.microsoft.com/en-us/account-billing/set-up-the-microsoft-authenticator-app-as-your-verification-method-33452159-6af9-438f-8f82-63ce94cf3d29

    If you're unable to access your account, please contact your global administrator. They can navigate to your user profile in Entra ID, then go to Authentication Methods and select "Require re-register MFA."

    https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

    Once the global admin completes these steps, you should be prompted to re-register MFA and able to log in without any issues.

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.


    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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  2. Zyxian 21 Reputation points
    2024-05-07T23:17:12.44+00:00

    I'm having the same problem trying to add my business account to the authenticator. I manually enter my e-mail and password, it takes them and then the authenticator gives me a number to approve in the authenticator. How do you enter the number for the account that is still being setup?

    I too do not get options to use either SMS or e-mail.

    I am using the latest version of the authenticator.