CAA800000 / An unknown Internet error has occured (How can I fix this error to enroll the Surface Pro 8 in Intunes via Company Portal?)

Maximilian Sauer 0 Reputation points
2024-04-26T08:05:55.93+00:00

Hello,

I tried to connect our Device (Surface Pro 8) to Intunes via the Company Portal and this is the error that occured.
Do you guys have any suggestion of how to fix this?

Thank you very much in advance and feel free to ask questions for more information.

Many regards,
Max

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  1. ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor
    2024-04-29T01:52:24.03+00:00

    @Maximilian Sauer, Thanks for posting in Q&A.

    For your issue, here are some steps you can try to fix this issue.

    1.Check your network connection. Make sure your device has a stable internet connection or try to change another network.

    Here are some requirements for Intune enrollment.

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-endpoints?tabs=north-america

    2.Try to reinstall the company portal app to check whether the issue can be fixed.

    Please try above information, if there is any update, feel free to let me know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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