Teams search pulls up archived teams and channels

Nick Riches 20 Reputation points
2024-04-26T11:16:15.0466667+00:00

When I search in Teams (CTRL / CMD+ E) it shows me a lot of irrelevant information. For example, it shows me teams and channels which have been archived. I often have to press ENTER and then scroll right to the bottom to find the relevant team. Even when I frequently visit a particular Team it does not appear higher up the list. The algorithm which Teams uses to rank its search results seems oblivious to how I interact with the app, and whether teams are archived or not. I've emailed my local IT people but received the IT support equivalent of a shrug. Is there any fix for this at a local level? Is this how the search is supposed to operate?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 14,945 Reputation points Microsoft Vendor
    2024-04-29T02:08:28.8466667+00:00

    Hi @Nick Riches

    We apologize for the inconvenience caused.

    it's important to note that the search results in Teams include both active and archived channels. This is because the content and conversations in archived teams are kept in a read-only, searchable format. So, even if a team is archived, its content can still appear in the search results.

    As an alternative solution, if you have already searched for the team, you can see the team in "Recent Searches" in the search bar.

    User's image

    Meanwhile, to get this feature(More in line with your search habits) more quickly, you can send a feedback directly to Microsoft Feedback to add it in future updates.

    Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

    Thanks for your understanding and support.


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