Unable to log into azure account

Aniruddha Parwekar 0 Reputation points
2024-04-28T00:15:38.0466667+00:00

How to login into Azure personal account (pay as you go) if the authenticator app is not working and i have no other MFA. I have recently changed my phone and do not have access to old phone or old app. As a result, I just dont have any option to access the azure portal.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,831 Reputation points
    2024-04-28T04:39:27.4166667+00:00

    Hi Aniruddha,

    I have asked Microsoft employee to provide a guide for this going forward. They have provided the information below.

    Please use the following as a guide to reaching out to the Data Protection team:

    Global Admin Account Locked/Unable to access Entra ID Portal (Due to Authenticator App issues/Security Defaults/Incorrect configuration of Conditional access policy)

    https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

    If this is helpful please accept answer.


  2. Aniruddha Parwekar 0 Reputation points
    2024-04-28T23:30:28.04+00:00

    Thank you @Dillon Silzer . I am still unable to open a ticket with Microsoft. I tried calling on phone and it just asks me to go online where I do not get much help. Is there a link where we can open a ticket with Azure team to get the issue resolved. Thank you very much.

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