Cannot access Intune and Entra ID portals on iOS device using Edge

Theodoros Yiorkas 25 Reputation points
2024-04-28T17:56:20.2733333+00:00

Hello,

I'm a global admin of my tenant, but I can't seem to access Intune and Entra ID portals using the Edge browser on my iOS device. I haven't encountered any policy or conditional access that could prevent me from accessing these portals.

I've tried several fixes, such as clearing the cache, cookies, and accessing through incognito mode. I've even signed out and signed in again and uninstalled/reinstalled the Edge app, but none of these have worked. It appears that the problem lies with the Edge app, as the portal is accessible through Safari on my iOS device.

Could anyone provide assistance in resolving this issue?

Attached is a screenshot of the error message that I received.

IMG_1433

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,161 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,462 questions
{count} votes

Accepted answer
  1. Sandeep G-MSFT 14,916 Reputation points Microsoft Employee
    2024-05-08T15:47:44.79+00:00

    @Theodoros Yiorkas

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "[The question author cannot accept their own answer. They can only accept answers by others] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer)**)", I'll repost your solution in case you'd like to "[Accept] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#accepted-answer-in-a-question-thread)**)" the answer.

     

    Issue: Cannot access Intune and Entra ID portals on iOS device using Edge

    Solution: 124.2478.89 update fixed the problem. Now you are able to access Entra and Intune portals again.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    0 comments No comments

4 additional answers

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  1. xenia 391 Reputation points
    2024-04-29T02:23:09.72+00:00

    @Theodoros Yiorkas Did this situation only occur in an enrolled iOS device? Please try to access intune portal in an unenrolled iOS device.

    Also, please check if there is any configuration profile or app configuration policy about Edge that block Intune and Entra ID portals' URLs.


  2. Yu Zhou-MSFT 12,371 Reputation points Microsoft Vendor
    2024-04-29T06:51:23.6933333+00:00

    Hi @Theodoros Yiorkas

    I can reproduce the issue in Edge iOS 124.0.2478.50. It works well in Chrome iOS. I tried many methods but can't fix the issue.

    I think this might be a new issue. I suggest that you can provide feedback to Edge team by clicking Help and feedback in Edge menu and click the Contact support option on the error page to get more help.


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Regards,

    Yu Zhou


  3. Williams, Jameson R 0 Reputation points
    2024-04-29T14:58:09.8033333+00:00

    We are facing the same issue. This seems to have happened on the latest Edge iOS 124.0.2478.50. On a user that had the previous version of Edge, this is not an issue. Please post if you find a fix.


  4. Theodoros Yiorkas 25 Reputation points
    2024-05-08T03:50:51.5866667+00:00

    124.2478.89 update fixed the problem. Now I can access entra and intune portals again.

    0 comments No comments