Unable to Purchase Paid Apps in Microsoft Store for Over Two Weeks

Henry-6115 66 Reputation points
2024-04-29T07:31:29.62+00:00

I have been encountering a persistent issue in the Microsoft Store for the past two weeks, specifically since April 13th. Whenever I attempt to purchase a paid application, I consistently receive the error message: "Try that again. Something on our end. Waiting a bit might help."

This problem persists across all paid applications within the store. Despite waiting and attempting multiple times, the issue remains unresolved.

Thank you for your attention to this matter.

MSStore

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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  1. Jing Zhou 7,105 Reputation points Microsoft Vendor
    2024-04-29T09:52:06.8566667+00:00

    Hello,

    Thank you for posting in Q&A forum.

    Please refer to

    Unable to download new Windows store apps - Microsoft Community

    Hope this answer can help you well.

    Best regards,

    Jill Zhou


  2. Ricky Zeng 0 Reputation points
    2024-04-30T12:04:29.3133333+00:00

    I got the same problem a few weeks ago, and after a lot of tries I finally figured out why. Are you using VPN or any sort of proxy service? I've been using V2RayN, which must've messed up some of the internet settings deep under. Unlike Steam / Google, MS Store or Xbox can absolutely not withstand any sort of in-windows VPN/proxy. I did a clean Win11 install without anything (other than the games from MS Store), the problem went away immediately. I guess if you've used VPN even once, some internet setting got changed permenantly but I didn't figure out which.


  3. Henry-6115 66 Reputation points
    2024-05-10T02:31:31.45+00:00

    It seems that Microsoft has addressed the issue as of May 10th, 2024. Without any changes on my end, I am now able to make purchases successfully without encountering the error message.

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  4. Henry-6115 66 Reputation points
    2024-05-10T02:31:39.3033333+00:00

    It seems that Microsoft has addressed the issue as of May 10th, 2024. Without any changes on my end, I am now able to make purchases successfully without encountering the error message.

    0 comments No comments

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