AZURE PROBLEM

JAMAL LEILA 0

Dear Microsoft Support,

I am writing to seek your assistance regarding an urgent issue we are facing with our email automation service via Microsoft Azure. We currently use the WP SMTP plugin on our WordPress e-commerce site to send automated emails. Recently, we were informed that our Azure key had expired, and despite our IT team's attempts to renew it with Azure, the problem persists.

Additionally, we have been told that Microsoft plans to discontinue the international email automation service. This greatly affects us as we rely on this service for important communications with our clients. We would like to get clarification on this information and understand the options available to us.

Could you please provide us with the following details:

Confirmation of the planned discontinuation of email automation services, if applicable.
Recommendations on alternative solutions or migration options proposed by Microsoft.
Technical assistance to resolve the expired key issue to restore our current service in the interim.

We would appreciate a prompt response from you, as this has a significant impact on our ability to effectively communicate with our customers.

Thank you in advance for your help, and I look forward to your response.

Sincerely,

ajkuma 26,721 Reputation points Microsoft Employee

2024-05-01T12:20:30.3133333+00:00
@JAMAL LEILA , Thanks for reaching out.

I’m sorry to hear about the issues you’re facing with your email automation service.

To better assist you on this issue, we would need more info about your setup, Azure service that you are leveraging and Azure key that you are referring to. I see that you have also posted your question here.

For example: this doc outlines steps for Send an email from an Automation runbook and it involves Azure Key Vault service.

In case, you are referring to Key Vault certificates, there are three categories of certificates:

Certificates that are created with an integrated certificate authority (CA)

Certificates that are created with a nonintegrated CA

Self-signed certificates

Please checkout this doc to renew the certificate: Renew your Azure Key Vault certificates
Also, see Overview of Azure Communication Services email

Kindly provide more info about the service/mail automation service discontinuation that you are pointing out., so we can provide the accurate info. We suggest you to rely on only trusted source, you may always check official Microsoft Azure announcements:

https://azure.microsoft.com/blog/content-type/announcements/

https://azure.microsoft.com/updates/

To receive swift and focused assistance, you may file a support ticket : create an Azure support request, helps for detailed closer investigation.

If the answer helped (pointed you in the right direction) > please click Accept Answer Or please share the requested/more info to help you better.
ajkuma 26,721 Reputation points Microsoft Employee

2024-05-02T03:03:32.4066667+00:00

@JAMAL LEILA If the answer helped (pointed you in the right direction) > please click Accept Answer.

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