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Cannot reset password on microsoft account.

Lenny Buntschu 0 Reputation points
2024-04-29T17:12:59.64+00:00

So my dad has for some reason been logged out of his hotmail account. We do not remember the password and the email linked with the account is no longer availbable. The problem is, we cannot get throught to reset the password with this "Verification process", even if he gives all the data and states everything correctly. We have tried twice and both times we got met with an instant "Yeah no your info is not good enough".What do we do in this case? Just continue trying? Any Ideas?

Also when logging in, sometimes there is the error: 0x80048823

Thanks for any replies

Outlook Windows Classic Outlook for Windows For business
Microsoft 365 and Office Install, redeem, activate For business Windows

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  1. SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff
    2024-04-30T05:35:50.7466667+00:00

    Hi @Lenny Buntschu

    Welcome to our forum! Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client.

    Do you mean that the error code caused by the wrong password cannot be recovered?

    For recovering your account password, you can try to refer to this article: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37.

    According to the error code, it is usually related to sign-in issues with Microsoft services. Some common fixes include:

    • Verify that your account password is correct.
    • Check your internet connection.
    • Run Windows Clean Boot, which restricts some third-party features in your PC.
    • Check that the date and time settings for the device are configured correctly. A misconfigured date and time setting can result in a sign-in error.

    In addition, considering that it may be related to your Hotmail account, in order to better solve your problem, it's suggested that you could post your case in dedicated forum for Hotmail for more professional advice.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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