Enable to connect to both university and corporate outlook accounts on my phone

MoTaar 310 Reputation points
2024-04-29T17:39:32.9566667+00:00

I am trying to connect to both university and corporate outlook accounts on my phone, but I am getting this error message:

Misconfiguration Alert

Your admin wants the apps on this device to be managed with the account 'Corpo_EMAIL@Adrress****'.

The app account you are using

'University_EMAIL@Adrress****' will be removed.

To access your organization's data with the account 'University_EMAIL@Adrress****' , you must un-enroll your device from the Company Portal.

Outlook
Outlook
A family of Microsoft email and calendar products.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,463 questions
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3 answers

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  1. glebgreenspan 1,365 Reputation points
    2024-04-29T18:01:54.2066667+00:00

    Hello MoTaar

    To resolve this issue, you will need to un-enroll your device from the Company Portal so that you can connect to your university Outlook account. Here are the steps you can follow.

    Your company does not allow that. 


  2. ZhoumingDuan-MSFT 8,920 Reputation points Microsoft Vendor
    2024-04-30T02:14:40.6133333+00:00

    @MoTaar,Thanks for posting in Q&A.

    For your issue, please go to Intune portal to check if there exist app protection policy or app configuration policy that may block personal account to access outlook. If yes, please share us the app protection policy settings or app configuration policy settings.

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  3. Crystal-MSFT 44,321 Reputation points Microsoft Vendor
    2024-05-02T02:19:51.5733333+00:00

    @MoTaar, Based on my test experience before, when there is app protection policy applied to corporate outlook account, other account cannot be added on the same outlook anymore. If you want the university account to be used, the app protection policy should be removed from the app.

    Hope the above information can help.