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Pay as you go subscription disabled

charanjit singh 5 Reputation points
2024-05-02T04:22:28.12+00:00

My subscription is disabled. When I try to pay any unsettled amount, it says 0 balance due.

what can I do to reactivate? It is like a catch 22. Very frustrating !!!

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 41,716 Reputation points Microsoft Employee
    2024-05-02T16:21:55.3166667+00:00

    Hello @charanjit singh Thank you for reaching out to us on Microsoft Q&A platform. Sorry for the inconvenience this must have caused you!

    From the details posted in the description, I understand that your subscription is disabled. To reactivate your subscription, you can follow the instructions from this guide - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

    However, I'm confused about your statement "When I try to pay any unsettled amount, it says 0 balance due"

    Note that if your subscription is disabled due to a past due balance, you may need to settle the balance before you can reactivate your subscription. If you are unable to settle the balance, you may need to contact Azure support to discuss payment options or to request a payment plan.

    Azure support will review your request and provide guidance on how to resolve the issue. They may ask you to provide additional information or perform certain actions to reactivate your subscription.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    If you are unable to create a support request, I suggest you try the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

    Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps!

    If the response helped, do "Accept Answer" and up-vote it