Does SCSM 2016 integrate with Salesforce Lighting?

Tom Zlotkowski 0 Reputation points
2024-05-02T21:47:05.6133333+00:00

Does SCSM 2016 integrate with Salesforce Lighting?

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. XinGuo-MSFT 14,936 Reputation points
    2024-05-03T01:47:19.6166667+00:00

    Hi,

    Integrating System Center Service Manager (SCSM) 2016 with Salesforce Lightning can be a complex process as it involves connecting two different platforms. However, itโ€™s not directly mentioned in the search results I found.

    However, Salesforce Lightning is customizable and allows third-party integrations. Therefore, it might be possible to integrate SCSM 2016 with Salesforce Lightning using custom components or through middleware solutions that can bridge the two platforms.

    Please consult with a technical expert or the respective support teams of Salesforce for the specific steps and best practices to follow for this integration. They can provide guidance based on the specific requirements and constraints of your IT environment.

    I hope this information is helpful and points you in the right direction. Let me know if you have any other questions! ๐Ÿ˜Š

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