Changing Entra Domain Services SKU from Standard to Enterprise

Alex Oakley 0

I am attempting to upgrade the SKU for my Entra Domain Service from standard to enterprise. The documentation says that this change should take only a few minutes. After several hours (13) it is still stuck on saving SKU. Does anyone have any suggestions on what might be the problem?

Andy David - MVP 150.6K Reputation points MVP

2024-05-03T16:48:34.65+00:00

have you closed and re-opened the browser to see if the status has changed?
Alex Oakley 0 Reputation points

2024-05-03T16:57:07.95+00:00

When I close and re-open the browser then the SKU goes back to say Standard. Just like I had never requested to change it to Enterprise.
Givary-MSFT 34,286 Reputation points Microsoft Employee

2024-05-06T07:27:06.2733333+00:00

@Alex Oakley Thank you for reaching out to us, do you get any error message/correlation while making this change?

Do help us with the screenshot of your managed domain and current SKU to investigate this further? Do share the details over the private message.
Alex Oakley 0 Reputation points

2024-05-06T12:52:19.16+00:00

I do not get any error message/correlation.

1 answer

Givary-MSFT 34,286 Reputation points Microsoft Employee

2024-05-07T11:43:17.3166667+00:00

@Alex Oakley Based on the tenant id details provide, I see there are active alerts on your Entra domain services instance AADDS104, AADDS500 & AADDS600.

Please review this documentation to fix alerts - https://learn.microsoft.com/en-us/entra/identity/domain-services/troubleshoot-alerts after which you would be able to change the SKU from standard to enterprise.

Let me know if you have any further questions, feel free to post back.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
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Alex Oakley 0 Reputation points

2024-05-07T13:39:30.1066667+00:00

I have the network security group for the aad subnet configured correctly. I also have password synchronization set up correctly. Not sure why I am still receiving these alerts.

The Entra Connect between on-premises active directory and Entra ID is working correctly too.

Givary-MSFT 34,286 Reputation points Microsoft Employee

2024-05-07T14:44:01.5033333+00:00

@Alex Oakley Please share the screenshot of the alerts in the private message.
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Changing Entra Domain Services SKU from Standard to Enterprise

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