See:
https://mymce.wordpress.com/2024/05/04/fixing-neterr_connection_reset-in-production/
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I'm getting this error when I uploaded a new site to production. I've looked elsewhere and so far the results point to it being a browser issue except anyone going to the site gets the same error. The site uses SSO, but it never reaches it as it errors out on the first hit. Test server is 2022 and Prod is 2016. Site is 4.5.2 although I can't imagine that being the issue as Prod is 4.6+ and Test is even newer.
The error is straight forward. The browser is having a problem connecting to the web server. There can be several reasons for the connection error. You'll need to troubleshoot to figure out what causing the connection issue.
We have no idea what server resources you have access to but if you can remote into the web server then try running the application from IIS on server. You can also check logs, event viewer, and IIS configuration.
From a client perspective, you can try to ping the server.
https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping
You can also use a network sniffer like Wire Shark to view the low level TCP/IP connection.