Teams Access Permission

Question

Hello 

Please I need your help on this issue. 

We have set up a Notetaker account and bought a license for Microsoft Teams - however, now when we try to login it says "You don't have the required permissions to access this org". Do you know why this might be? 

I went to Microsoft 365 admin center and it looks like Teams is already enabled for all users

We have four colleagues all of whom have Business licenses and can access the Microsoft programmes, including Teams, with no problem.

 

However, for a couple of months, we have had an additional account (Notetaker) with no email address that just has access to Teams. The purpose of this account is so that a colleague from our team can anonymously join calls and take notes.

 We don’t want to pay for a full Business license for this user as this is expensive and this user just needs access to Microsoft Teams.

 I am the Global Admin and I went to admin center to assigned Microsoft Teams Essential license to the account.

But when i tried logging in to Microsoft Teams again and I’m still receiving the same error message

Answer 1

Hello @Iniobong Nkanga

Thanks for posting this in the Microsoft Q&A!

To address the "You don't have the required permissions to access this org" error in Microsoft Teams, first, ensure that the Notetaker account has a license that includes Microsoft Teams, such as Microsoft 365 Business Standard. Additionally, confirm with your IT admin that the account has been assigned the necessary permissions within your organization. If the issue persists, try clearing the Teams cache on the device being used. If none of these solutions work, consider reaching out to Microsoft support for further assistance.

If you found the solution useful, please consider accepting it.

Answer 2

Hi @Iniobong Nkanga

we have had an additional account (Notetaker) with no email address that just has access to Teams

Could you tell us how did you create this additional account? And is this account in your domain?

According to your description, it seems admin has assigned the Teams license for this user account. To check if this account is available in Microsoft Teams, we recommend you try to login in Teams web client to see if it can be reproduced?

Meanwhile, please also check if you are using Teams Classic or New Teams client.

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