Bought a new used laptop, old user still signed in cant sign on

Nicole Mathe 0 Reputation points
2024-05-05T02:10:25.9133333+00:00

hello

bought a new used laptop it's a KUU Yepbook 2The old user didn't sign off. I can see her picture, her name.Its asks for a PIN, password or finger
Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing
Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation
Windows for business | Windows Server | Devices and deployment | Configure application groups
Windows for business | Windows Client for IT Pros | User experience | Other
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. S.Sengupta 24,871 Reputation points MVP
    2024-05-06T00:35:30.49+00:00

    If possible, try reaching out to the previous owner and ask them to sign out of the device or provide you with the necessary login credentials to unlock it.

    you may need to perform a factory reset on the laptop. This will erase all data on the device and restore it to its original factory settings, allowing you to set it up as a new user.

    The manufacturer's website or forums might have specific instructions for resetting the device.

    https://kuu-tech.com/pages/faq-support

    0 comments No comments

  2. Kapil Arya 8,546 Reputation points Volunteer Moderator
    2024-05-08T09:13:44.2066667+00:00
    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.