Bought a new used laptop, old user still signed in cant sign on

Question

hello

bought a new used laptop it's a KUU Yepbook 2The old user didn't sign off. I can see her picture, her name.Its asks for a PIN, password or finger

Answer 1

If possible, try reaching out to the previous owner and ask them to sign out of the device or provide you with the necessary login credentials to unlock it.

you may need to perform a factory reset on the laptop. This will erase all data on the device and restore it to its original factory settings, allowing you to set it up as a new user.

The manufacturer's website or forums might have specific instructions for resetting the device.

https://kuu-tech.com/pages/faq-support

Answer 2

I recommend to perform clean install and setup device for your use: https://answers.microsoft.com/en-us/windows/forum/all/how-to-make-clean-install-of-windows-11/789f6891-7261-4c40-a632-6a44e53a3e30