Remove a Mailbox.

Question

Remove a Mailbox.

Sanjay Bhakuni - admin 155

License is removed from a user , but still showing as a user mailbox in EAC. What need to do to remove this mailbox.

Anonymous

2024-05-14T07:36:59.12+00:00

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.

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Anonymous

2024-05-14T07:36:59.12+00:00

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.

Answer 1

Vasil Michev 127K MVP Volunteer Moderator

The mailbox is likely under hold/retention policy, thus cannot be removed until you release the hold. Or similarly, there is another provisioning error you need to address. If using the good old MSOnline module, review the error via

Get-MsolUser -HasErrorsOnly

If using Graph, use the method outlined here: https://www.michev.info/blog/post/5602/reporting-on-user-provisioning-errors-via-the-graph-api

Sanjay Bhakuni - admin 155 Reputation points

2024-05-05T17:01:39.4566667+00:00

I have run the command which you have shared, and it was showing {Exchange can't disable the mailbox because it is on litigation hold.} However, when I have run the below command. It is showing some value for InPlaceHold.

PS C:\Windows\system32> Get-Mailbox ******@domain.com | FL LitigationHoldEnabled,InPlaceHolds

LitigationHoldEnabled : True

InPlaceHolds : {18da178f124650d0b4d988b84a1de1b6}

Litigation hold I will disable for the mailbox. Is this value under InplaceHolds means, hold applied on the mailbox? If it is, then how I can remove the inplace hold to disable the mailbox or please confirm by only removing the litigation hold, mailbox can be disabled.
Vasil Michev 127K Reputation points MVP Volunteer Moderator

2024-05-05T17:44:16.2133333+00:00

You need to remove all holds, follow steps 1-3 in this article: https://learn.microsoft.com/en-us/purview/ediscovery-delete-items-in-the-recoverable-items-folder-of-mailboxes-on-hold?view=o365-worldwide#step-3-remove-all-holds-from-the-mailbox

(no need to do step #2 actually)
Sanjay Bhakuni - admin 155 Reputation points

2024-05-05T18:52:47.67+00:00

Is there any PowerShell command we have to remove inplace hold from the mailbox.
Anonymous

2024-05-06T08:16:51.41+00:00

Hi,

Do you know the in-place hold name for this mailbox? If yes, you can use EAC to remove the in-place hold or use the command: Set-MailboxSearch "in-place hold name" -InPlaceHoldEnabled $false; Remove-MailboxSearch "in-place hold name" in the power shell, for more information, please refer to Create or remove an In-Place Hold | Microsoft Learn. In addition, you need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "In-Place Hold" entry in the Messaging policy and compliance permissions in Exchange Server topic.
Sanjay Bhakuni - admin 155 Reputation points

2024-05-06T12:46:43.0166667+00:00
The problem is i am not getting any inplace hold/case details under ediscovery in compliance portal. There is no case created in the portal and also when I am running below command.PS C:\Windows\system32> Get-ComplianceSearch -Identity 18da178f124650d0b4d988b84a1de1b6 | FL Name,SourceMailboxes

Write-ErrorMessage : Ex43C0AC|Microsoft.Exchange.Configuration.Tasks.ManagementObjectNotFoundException|The operation couldn't be performed because

'18da178f124650d0b4d988b84a1de1b6' couldn't be found.

At C:\Users\a-dh215645\AppData\Local\Temp\tmpEXO_ue4yqtzo.jdr\tmpEXO_ue4yqtzo.jdr.psm1:1191 char:13

Write-ErrorMessage $ErrorObject

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

CategoryInfo : WriteError: (:) [Get-ComplianceSearch], ManagementObjectNotFoundException

FullyQualifiedErrorId : [TimeStamp=Mon, 06 May 2024 12:35:49 GMT],Write-ErrorMessage

But when i run this command, its shows inplace hold value.

PS C:\Windows\system32> Get-Mailbox ******@domain.com | FL LitigationHoldEnabled,InPlaceHolds

LitigationHoldEnabled : True

InPlaceHolds : {18da178f124650d0b4d988b84a1de1b6}

Please let me know how can i find the inplace hold name and remove the hold.
Vasil Michev 127K Reputation points MVP Volunteer Moderator

2024-05-06T13:35:48.4866667+00:00

There are multiple types of holds you need to account for, not just Compliance search based ones. Again, follow the instructions in the article above, the cmdlets therein cover all scenarios.
Sanjay Bhakuni - admin 155 Reputation points

2024-05-07T04:52:13.9133333+00:00

@Vasil Michev , The problem is i have followed your article and unable to find any hold with the guid value coming for InPlaceHold with below 2 commands.

PS C:\Windows\system32> Get-Mailbox ******@domain.com | FL LitigationHoldEnabled,InPlaceHolds

PS C:\Windows\system32> Get-Mailbox ******@domain.com | Select-Object -ExpandProperty InPlaceHolds

I am confused if the value which was coming in the output i.e InPlaceHolds : {18da178f124650d0b4d988b84a1de1b6}, is resemble to any inplace hold. I have run all the commands given in the article.

And also, as per the article the value should start with mbx, skp, cld etc. It will not start with any number. However, I have also checked from the portal there was no case for e-discovery in the portal and also retention policy guid is different from this guid.

When i ran the command for validation error for this mailbox, it also shows me the error for litigation hold, not for inplace hold. Please tell me if there is any other command to confirm this hold guid value.
Vasil Michev 127K Reputation points MVP Volunteer Moderator

2024-05-07T07:01:51.49+00:00

The prefix is not important, the GUID value is, and as mentioned above, you should check it against all the cmdlets. For example, here's how a retention policy based hold will look like:

If you have checked all the relevant cmdlets and cannot find a match, you might have an orphaned hold. In which case, follow the steps here to remove it: https://www.michev.info/blog/post/5792/how-to-use-the-invoke-holdremovalaction-cmdlet-to-remove-legacy-and-orphaned-holds-in-microsoft-365

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