Custom extraction model (DocumentIntelligence) is missing when calling from API

Balázs Bánfai 0

I have trained a custom neural extraction model using the Document Intelligence Studio using the 2024-02-29-preview API. The model is listed on the models tab for the project and can be used for analysis.

When trying to acccess it via the Java client, the model is missing (Status code 404, "{"error":{"code":"NotFound","message":"Resource not found.","innererror":{"code":"ModelNotFound","message":"The requested model was not found."}}}"

I tied to list the models using the REST API:

{{endpoint}}/documentintelligence/documentModels?api-version=2024-02-29-preview

And see only the pre-built models listed without my custom models.

How can call my custom trained model?

Thanks.

santoshkc 10,475 Reputation points Microsoft Vendor

2024-05-06T08:53:11.62+00:00

Hi @Balázs Bánfai,

Thank you for reaching out to Microsoft Q&A forum!

Please attempt to replicate the steps provided below using REST API with the POSTMAN tool.

Use the POST request followed by GET request in the Postman. Once the POST request was done in the Postman, we get the "Operation Location". Kindly use this "Operation Location" URL in the GET request in postman. Please also provide the API key, content type etc in the GET request as well and click on "SEND" button in postman.

Note: The headers, body in the postman are important to configure while sending the POST request followed by the GET request. POST request is used to submit the forms inside your Blob container to the custom model (URL mentioned in POST request). Then the GET request is used to fetch the model results.

Screenshots from Postman :

POST:

Inside the "Body" of POST request in postman, please give your BLOB container SAS URL, as shown below (or) you can select the "binary" option to use the local files:

Take a note of the "Operation Location" from above step, after clicking on the "SEND" button. GET :

For more info, please refer to: API documentation.

I hope you understand. Thank you.
Balázs Bánfai 0 Reputation points

2024-05-06T16:09:40.67+00:00

Hi,

Your answer seems to provide steps to analyse documents based on a custom model.

My problem is that I cannot access my custom model as I cannot see it listed among the available models. Please read my original ticket and request.

Do you have a solution to my problem?
santoshkc 10,475 Reputation points Microsoft Vendor

2024-05-07T07:26:00.2333333+00:00
Hi @Balázs Bánfai,

I apologize for the confusion in my previous response. To address your specific issue of not being able to see your custom model listed among the available models, here are a few steps you can take:

Ensure that you have the necessary permissions to access the custom model.

Ensure that you are using the correct API version when listing the models via the REST API.

Double-check that the custom model has been successfully trained and published.

Clearing the browser cache and switching to a different browser may help in some cases.

I hope this helps! Thank you.
santoshkc 10,475 Reputation points Microsoft Vendor

2024-05-08T06:57:34.6266667+00:00

Hi @Balázs Bánfai,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Thank you.
Balázs Bánfai 0 Reputation points

2024-05-08T15:17:56.6333333+00:00
Thank you for your answer.

Ensure that you have the necessary permissions to access the custom model.

I am not sure what needs to be done here. I trained the model using the Document Intelligence Studio and used the endpoint and key to attempt to access it via Postman. Do I need to change a permission on the model somehow?

Ensure that you are using the correct API version when listing the models via the REST API.

This seems to be correct.

Double-check that the custom model has been successfully trained and published.

It is trained as I can use it via the DI Studio. How do I publish the model?

Clearing the browser cache and switching to a different browser may help in some cases.

I am using the Postman.

Thank you in advance.
santoshkc 10,475 Reputation points Microsoft Vendor

2024-05-09T05:35:14.8+00:00

Hi @Balázs Bánfai,

Sorry for the trouble you are facing. In this case, I would recommend you to raise a support case through Azure portal. Thank you.
Balázs Bánfai 0 Reputation points

2024-05-10T11:48:15.1166667+00:00

To be fair and clicked on the link to raise a support case and quickly got lost in the myriad of selection boxes (none seemed to be relevant) so after 5 mins I gave up.

I have been working with Amazon and multiple large open source project where issues are resolved in much more straightforward manner.

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Custom extraction model (DocumentIntelligence) is missing when calling from API

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