Unable to add account

sai sindhu Maddipati 0 Reputation points

My company require us to verify our account by Microsoft authenticator. When I use MA scan the QR code,

a notification appeared: unable to add the account. I'm sure that the activation code is correct, meanwhile, I have also enable the push notification for MA.

Obviously, I failed to add my account to MA. Could you help to confirm what's the root cause?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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