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Trying to unable free subscription on my Azure account but after the payment I'm getting revert back to the payment and sign up page But on my bank account it show the payment is done. Please help

Shubham Mahadik 0 Reputation points
2024-05-06T15:15:34.1233333+00:00

I have just created a new account on Azure and trying to apply for the free subscription But after filling all the details and doing the payment verification I am getting revert back to the verification page again and for the verification purpose my the money is debited from the account. I'm still unable to get the free trial subscription. Please help

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Ben Amadi 5 Reputation points
    2024-05-06T16:37:38.8433333+00:00

    It happened to me once and in my case I cleared my browser cache. You can try clearing your browser cache or using a different browser, but first make sure that your approval process is done successfully by checking your email. I hope this helps.

  2. AnuragSingh-MSFT 21,251 Reputation points
    2024-05-14T08:14:22.6133333+00:00

    Shubham Mahadik, could you please check if the following resolves this issue:

    Progress bar hangs in identity verification by card section

    To complete the identity verification by card, third-party cookies must be allowed for your browser.

    Use the following steps to update your browser's cookie settings.

    1. Update the cookie settings.
      • If you're using Chrome:
      • Select Settings > Show advanced settings > Privacy > Content settings. Clear Block third-party cookies and site data.
      • If you're using Microsoft Edge:
      • Select Settings > View advanced settings > Cookies > Don't block cookies.
    2. Refresh the Azure sign-up page and check whether the problem is resolved.
    3. If the refresh didn't resolve the issue, then exit and restart the browser, and try again.

    For details, see Common issues and solutions

    Hope this helps.