Our user can not access anything in teams

Question

Hello 

Please i need your help on this issue. 

A guest user is experiencing issues accessing files in Teams. When they try to log in, they are prompted to use a password instead of the authentication number they were previously using.

When I go to see the user's guest account it is now showing two (2) emails, so when I try to delete those accounts and have them sign in all over again it will not allow me to.

The guest user now shows two emails for the account and I would like to remove them both to start over again.

Answer 1

Hi @IniobongNkanga-8038

When I go to see the user's guest account it is now showing two (2) emails.

Do you mean the user guest account have two email account to login in Teams client, right?

Could other guest access files in Teams client?If you could make sure this only happened in this user account, please check if you could change this user's primary email address and check if this account changes the authentication before.

If this issue occurs in all guest users, we recommend you try to configure the sharing settings in Teams and SharePoint as follows:

Enable group owners to add people outside the organization as guests.

When you create a team, a Microsoft 365 group is created to manage team membership. To let the group owners add people outside the organization to the group as guests, select the Let group owners add people outside the organization to groups check box from Microsoft 365 Groups guest settings.

Enable guest sharing from SharePoint admin center:

Sign in to the SharePoint admin center as an administrator.

In the left navigation pane, select Policies > Sharing.

Specify the sharing level for SharePoint and OneDrive to one of the following options:

• Existing guests
• Anyone
  • New and existing guests

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