How in the world do I speak to someone at Microsoft to help me with a mystery charge?

Alex Serrano 0 Reputation points
2024-05-06T22:52:35.32+00:00

I have 2 azure accounts and 2 Microsoft 365 accounts for 2 companies. A charge was assessed to my personal credit card. By the way, I also have the Personal Family Microsoft 365 subscription. The charge details refer to a commercial account invoice number, either Azure or Microsoft 365, I don't know for sure. However, I am not able to find this invoice number in any of my Microsoft 365 or Azure subscriptions. I need help from Microsoft support in investigating where this invoice number is coming from.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,100 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. hossein jalilian 4,040 Reputation points
    2024-05-06T23:02:39.4+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I suggest raising a support ticket to the Billing Team to support your subscription

    Click HERE to raise a ticket


    Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful

    0 comments No comments