Rule to exempt a email - not working

Aran Billen 701 Reputation points

Hi all,

I've configured a rule to redirect emails originating from a specific external user, "," to two specific users within our organization: "" and "" However, if the email is addressed to "," it should bypass this redirection rule. Unfortunately, this exemption isn't functioning as intended, and the email is still being redirected to "" and ""

Here is the screenshot :

Screenshot 2024-05-08 at 12.39.08

Is there a way to resolve this and get it working as intended?

Message trace states that the email "Drop"

Screenshot 2024-05-08 at 12.48.56

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  1. Bruce Jing-MSFT 1,230 Reputation points Microsoft Vendor


     Thanks for posting your question in the Microsoft Q&A forum.

     Based on your description, I conducted relevant tests.

    1. This is my new rule.

    A screenshot of a computerDescription automatically generated

    1. This rule works as expected. The exemption is working.

    I have a few questions to confirm:

    1. Based on your message tracking screenshot, can you give a complete screenshot due to lack of information?
    2. Have there been any NDRs? If yes, please provide the complete NDR.
    3. I compared the rules I created with yours, and on the surface there is no difference. Have you created other rules?
    4. You can use the Get-MessageTrace cmdlet to query the specific reason why the email was dropped. Please provide a screenshot.