'your organization deleted this file' and I cannot access some of the Entra ID-organizations I made

Question

Hi,

I've recently sent my device back to the manufacturer because of hardware failures and used a replacement laptop in the meanwhile.

But now I'm working on my old device again and now every time I try to use a Microsoft-service, I get the following error:

Something went wrong

Your organisation has deleted this device.

To fix this, contact your system administrator and provide the error code 700003.

More information: https://www.microsoft.com/wamerrors

Device management is not used in our Organization. When I click 'continue' it works, and I see the authenticator-popup and I get a notification on my phone.

But I also have three old Azure AD-clients I created in our Azure Portal for testing and when I try to delete those, it says: 'use your authenticator, type this code', but no notification on my phone. Also when I try to use the single use password code, it says that it's incorrect. I am unsure if this has something to do with my laptop and/or account, but I've also switched phones a few months ago, so somehow it might still be checking for that old device. The email is my correct email. Even when we turn off MFA within our Organization, I still get the same error.

Can somebody please tell me how to fix this/these?

Answer 1

@Sibren Bouman

Thank you for posting your query on Microsoft Q&A, from above description I could understand that you are trying to access your corp resources from an old device and getting error:

Your organization has deleted this device. To fix this, contact your system administrator and provide the error code 700003.

Please do correct me if this is not the ask by responding in the comments section.

As mentioned, this is your old device, I am assuming this device was joined to your organization with corp account but was not used for considerable time. The device would have become stale and required to be reregistered.

If this is a Microsoft Entra joined devices Windows 10/11 devices, take the following steps:

1. Open the command prompt as an administrator
2. Enter dsregcmd /forcerecovery (You need to be an administrator to perform this action).
3. Click "Sign in" in the dialog that opens up and continue with the sign in process.
4. Sign out and sign back in on the device to complete the recovery.

If this is a Microsoft Entra registered Windows 10/11 devices, take the following steps:

1. Go to Settings > Accounts > Access Work or School.
2. Select the account and select Disconnect.
3. Click on "+ Connect" and register the device again by going through the sign in process.

If this is a Microsoft Entra hybrid joined Windows 10/11 devices, take the following steps:

1. Open the command prompt as an administrator.
2. Enter dsregcmd.exe /debug /leave.
3. Sign out and sign in to trigger the scheduled task that registers the device again with Microsoft Entra ID.

Please "Accept the answer (Yes)" and "share your feedback " if you don't have any further queries and the suggestion works as per your business need. This will help us and others in the community as well.

Thanks,

Akshay Kaushik