App Insights log API returning "ServiceNotResponding", unable to view/create api keys in dashboard

Bryan Robbins 40 Reputation points
2024-05-08T15:37:57.8566667+00:00

Hi,

I have 4 App Insights log analytics workspaces, typically, I am able to get access to the data using the "api.applicationinsights.io" url by providing an api key and app ID, the API keys are generated in the App Insights Export resource. This was all working fine yesterday. Today, I am getting this error when hitting the endpoint:

{'error': {'code': 'ServiceNotResponding',
           'correlationId': 'xxx-xxx-xxx', //not sure if sensitive
           'message': 'The service cannot be reached currently'}

When trying to view current API keys, none appear in the list for me, when trying to create a key, I get the following error, any help here would be appreciated.

{  "shellProps": {    "sessionId": "xxxxxxxxx",    "extName": "AppInsightsExtension",    "contentName": "CreateApiKeyPart"  },  "error": {    "message": "{\"Message\":\"An error has occurred.\"}",    "code": null  }}
Azure Monitor
Azure Monitor
An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.
2,858 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Monalla-MSFT 12,046 Reputation points
    2024-05-16T00:58:40.7266667+00:00

    @Bryan Robbins - Welcome to Microsoft Q&A and thanks for reaching out to us.

    There was an intermittent issue on Application Insights API endpoint during May 9th timeframe.

    The workaround as victor mentioned Users may rely on using Entra ID authentication instead of API Keys to issue the data queries - Application Insights API Access with Microsoft Entra authentication - Azure Monitor | Microsoft Learn"

    I am glad to hear that the issue is resolved for you now.

    Hope this helps. and please feel free to reach out if you have any further questions.


    Please don't forget to "Accept as Answer" and click "Yes" if the above response is helpful, so it can be beneficial to the community.

    0 comments No comments