App Insights log API returning "ServiceNotResponding", unable to view/create api keys in dashboard

Question

Hi,

I have 4 App Insights log analytics workspaces, typically, I am able to get access to the data using the "api.applicationinsights.io" url by providing an api key and app ID, the API keys are generated in the App Insights Export resource. This was all working fine yesterday. Today, I am getting this error when hitting the endpoint:

{'error': {'code': 'ServiceNotResponding',
           'correlationId': 'xxx-xxx-xxx', //not sure if sensitive
           'message': 'The service cannot be reached currently'}

When trying to view current API keys, none appear in the list for me, when trying to create a key, I get the following error, any help here would be appreciated.

{  "shellProps": {    "sessionId": "xxxxxxxxx",    "extName": "AppInsightsExtension",    "contentName": "CreateApiKeyPart"  },  "error": {    "message": "{\"Message\":\"An error has occurred.\"}",    "code": null  }}

Answer 1

@Bryan Robbins - Welcome to Microsoft Q&A and thanks for reaching out to us.

There was an intermittent issue on Application Insights API endpoint during May 9th timeframe.

The workaround as victor mentioned Users may rely on using Entra ID authentication instead of API Keys to issue the data queries - Application Insights API Access with Microsoft Entra authentication - Azure Monitor | Microsoft Learn"

I am glad to hear that the issue is resolved for you now.

Hope this helps. and please feel free to reach out if you have any further questions.

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